For all appointments I do require a non-refundable booking deposit of £50 to be paid, usually electronically, when making the booking. This ensures your authenticity, my safety and covers my time should you change your mind and cancel altogether. I am a small business and last minute cancellations really affect livelihood.
Read Terms and ConditionsI do not give refunds for cancellations without sufficient notice, but am happy to keep it held on account and then re allocate the fee to another appointment if you give more than 48 hours’ notice for a booking cancellation. Any less than 24 hours – under any circumstance – does not give me enough time to re-fill that appointment slot. Please see Terms and Policies for full information.
Read Terms and ConditionsNo, please arrive at the time you have booked the start of the appointment. As much as arriving ten minutes early might seem helpful, that may be time where I am setting up the welcoming treatment room for you.
Please send a text or whatsapp to keep me informed, as I may have to adjust later appointments. 5 or 10 minutes is understandable but any longer and I may have to shorten your appointment time.
Please call, text or email and give as much notice as possible, 48 hours if you would like your booking deposit transferring to another appointment, as I do rely on business going through. Less than 48 hours before and the booking deposit will be forfeited. Cancellation with less than 24 hours or no shows will be charged in full. I understand life can be unpredictable so if you do have to cancel last minute, please do contact me.
Read Terms and ConditionsPlease take a shower at home but if you have not/are not able to shower within one hour before arriving for the appointment, then I would ask you to shower before receiving the treatment. If needed, you are also welcome to take another shower following the treatment.